Oversee the daily operations of the Service Center and the Service Center team. Create an exceptional experience for our members, providers, and internal/external customers while assisting them with inquiries, issues and concerns that are presented.
Manage the day to day operations of the Service Center including maintaining call volumes and appointment goals. Responsible for overseeing, inclusive of appropriate documentation, all incoming telephone calls, walk in members, questions regarding benefits, and primary care physician relationships. Handle complaints in accordance with the departmental goals and policies and procedures established by Peoples Health. The Service Center Supervisor will perform some general administrative duties such as but not limited to: covering the front desk functions, faxing documents, as well as some high level administrative duties such as monitoring physician call lists for completion and ensuring that the workloads are on target. When deemed appropriate, participate in and contribute to special projects as needed and all other duties as assigned