The Navigator is responsible for ensuring a plan member's encounter with providers, office staff and Peoples Health is seamless and comprehensive. The Navigator will review, plan and coordinate health care services in order to utilize appropriate processes and appropriate resources to improve members’ health outcomes.
The Navigator will use clinical and organizational knowledge to perform on-going assessment, problem identification, education and follow-up in order to coordinate care which results in improved health outcomes for members. The Navigator utilizes the market resources such as Care Coordinator-SW, Care Coordinator-RN, Nurse Practitioner and Pharmacist in the coordination of care for the member. The Navigator is the principal liaison for the member in their primary care patient centered medical home.
Problem solving and decision making
Collaboration and team work
Excellence with interpersonal relations
Ability to work independently and proactively, and make decisions.
Ability to handle multiple demands of diverse workload and prioritizes critical issues.
Ability to effectively interact with multifaceted medical professional staff.
Pleasant and helpful attitude
Physical Demands/Working Conditions