Service Center Licensed Practical Nurse (New Orleans)

US-LA-Peoples Health- New Orleans
Job ID
Clinical - All


Position Purpose


The Licensed Practical Nurse (LPN) will provide clinical support to a comprehensive medical team while assisting Peoples Health members within a defined service area.


Scope of Position


The LPN will work collaboratively with other Peoples Health staff and business partners to support, assess, and document all episodes of care on Peoples Health Members. The LPN will assist Nurse Practitioners ensuring coordinated medical care and care plan delivery for our members.


Principal Responsibilities


  1. Triages phone calls for acute situations and post hospital discharge visits. Consults with nurse practitioner as needed.
  2. Administers injections and vaccines as needed.
  3. Performs ancillary in house lab testing as needed. Ensures that labs are ordered, returned and communicated with patients.
  4. Coordinate follow up physician and or ancillary services visits for members.
  5. Escorts patient to examination room, obtains and documents vital signs, weight, height, and other information as required.
  6. Prepares and documents in electronic medical record (EHR) to include: medical, surgical, immunization and social history, medication list, risk scores and HEDIS screening needs.
  7. Documents medication review.
  8. Prepares and assists with the Nurse Practitioner during comprehensive exam as needed.
  9. Assist Nurse Practitioner completion of lab, diagnostic and appointment and referral requests.
  10. Ensures patient flow is kept on time.
  11. Cleans and re-stocks exam rooms as needed.
  12. Assists with coverage of front desk and with scheduling calls to members.
  13. Documents telephone encounters.
  14. Meets productivity guidelines for Chart Prep.
  15. Performs all duties assigned by a superior.


 Core Competencies


    • Ability to analyze data, perform multiple tasks and work independently.  
    • Must be highly organized and able to work in a fast-paced environment.
    • Must be able to develop and maintain professional, service-oriented working relationships with patients, physicians, co-workers and supervisors.
    • Must have superior customer service and excellent communication skills.
    • Ability to plan, organize and prioritize.
    • Ability to work with all departments and personnel levels.
    • Ability to communicate well with an elderly population.
    • Ability to work a flexible schedule and travel within the service region.






  • Must possess basic computer and math skills to perform data entry accurately and efficiently.  
  • Experience with electronic medical records preferred.
  • Requires a high school diploma or GED.
  • 1– 2 years of ambulatory experience preferred.  


  • Diploma from an Accredited Llicensed Practical Nurse Program
  • Valid driver's license issued by the Department of Motor Vehicles required
  • Maintains current BCLS.

Physical Demands/Working Conditions


  • Ability to lift and carry items weighing up to 40 pounds.  
  • Ability to move within full range of body motion
  • Ability to assist, handle and/or assist in lifting patients.



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